Shipping policy
Shipping Policy
Thank you for shopping with LOVO. Below is our shipping information for orders placed through lovo.ae.
1. Shipping Locations
We currently deliver across the United Arab Emirates.
2. Delivery Time
Standard Delivery (UAE):
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Dubai, Sharjah, Ajman: 1–2 business days
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Abu Dhabi, Al Ain, RAK, Fujairah, UAQ: 2–3 business days
Delivery times may vary on weekends, public holidays, or unexpected courier delays.
3. Shipping Fees
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Shipping fee: AED 35
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Free delivery for orders above AED 300
If a delivery attempt fails due to an incorrect address or no response, re-delivery charges may apply.
4. Order Processing Time
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Orders are processed within 24 hours on business days.
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Orders placed after 5 PM, on weekends, or on holidays will be processed the next business day.
5. Order Confirmation & Tracking
After placing your order:
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You’ll receive an order confirmation email.
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Once shipped, you will receive a tracking link or courier update.
6. Delivery Issues
If your package is:
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Delayed
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Lost
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Damaged
Please contact us immediately at info@lovo.com or WhatsApp us at [your number].
We will coordinate with our courier partner to resolve the issue quickly.
7. Wrong or Incomplete Address
If the address provided is incorrect or incomplete:
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Delivery may be delayed
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Additional courier charges may apply
The customer is responsible for ensuring accurate delivery details.
8. International Shipping
Currently, we do not offer international shipping.
We may expand soon—stay tuned.
9. Contact Us
For any shipping questions:
📩 info@lovo.com