Terms of service

Terms of Service

Welcome to LOVO. By accessing or using our website (lovo.ae) and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. General

  • This website is operated by LOVO.

  • By visiting our site or purchasing from us, you engage in our “Service” and agree to comply with these Terms, including additional policies referenced on the website.

  • We reserve the right to update or modify these Terms at any time. Continued use of the site means you accept any changes.

2. Online Store Terms

  • You must be at least 18 years old to use this website.

  • You may not use our products or website for any illegal or unauthorized purpose.

  • You must not transmit viruses, malware, or any destructive code.

3. Accuracy of Information

  • We do our best to provide accurate product details, pricing, and availability.

  • However, we are not responsible for any inaccuracies, typographical errors, or omissions.

  • We may correct or update information at any time without prior notice.

4. Products & Services

  • All products are subject to availability.

  • We reserve the right to limit the sale of products to any person, region, or jurisdiction.

  • Product colors and images displayed on the website may vary slightly due to screen settings.

5. Pricing & Payments

  • Prices are displayed in AED unless otherwise stated.

  • We reserve the right to update prices at any time.

  • By providing payment information, you confirm that you are authorized to use the payment method.

6. Shipping & Delivery

  • Delivery times are estimates and may vary based on location and courier.

  • We are not responsible for delays caused by customs, couriers, or other factors outside our control.

  • Incorrect or incomplete addresses may result in additional delivery fees.

7. Returns & Refunds

Our Refund Policy forms part of these Terms.
Please review it for detailed information on returns, exchanges, and refunds.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or security of these external sites.

9. User Content

If you submit reviews, photos, or feedback:

  • You grant us permission to use, edit, or share this content for marketing or promotional purposes.

  • You confirm that the content does not violate any rights of third parties.

10. Prohibited Uses

You are prohibited from using the site or content:

  • For any unlawful purpose

  • To harass, abuse, or harm others

  • To submit false or misleading information

  • To upload viruses or malicious code

  • To collect personal data without consent

  • To bypass the website’s security features

11. Limitation of Liability

  • LOVO is not liable for any damages resulting from the use of our products or website, except where required by law.

  • We do not guarantee that the website will be error-free, uninterrupted, or secure.

12. Indemnification

You agree to indemnify and hold LOVO harmless from any claims arising from your misuse of the website, violation of these Terms, or infringement of any rights.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be handled through UAE courts.

14. Contact Information

For questions regarding these Terms, please contact us:
📩 info@lovo.com